There is something so satisfying about a well-made mocha latte—a perfect blend of coffee and chocolate, with just enough steamed milk to smooth things out. It probably contains around a thousand calories, but now and then I allow myself the indulgence, especially on a cold, gray day.
The other day I was at my local coffee house-bookstore, looking forward to my treat. My favorite barista—who always remembers my complicated order—was nowhere to be seen. In her place was a brusque unsmiling woman with a big voice (as she confirmed my email for the receipt, I thought, Can you shout that a bit louder? I’m not sure the hackers at the other end of the store can hear you).
I took my steaming cup and settled in at my table to get some work done. Took a sip, and… tasteless. Actually, it did have a taste, like burned milk. No coffee flavor. No chocolate flavor. Major let-down. I considered for a moment returning it to the counter and requesting that she try again, but she was busy with other customers.
While silently whining about the poor service, I heard another voice in my head: You don’t know her story. Yes, she should know how to make a good coffee (this is a coffee house), but maybe she’s exhausted, stressed…maybe she’s new and overwhelmed, perhaps there are issues at home—betrayal, worry about finances…
Of course, it’s possible she’s just generally surly and doesn’t care about doing her job well. But I decided to let this one go.
I suppose sometimes holding an employee accountable and speaking up is the proper thing to do. Other times speaking words of grace or just letting it go is better. One of my constant prayers is for discernment and a right perspective. I’m sure I still get it wrong, but thinking through a situation before responding is a step in the right direction for me.
What’s your favorite coffee drink? What do you do when they get it wrong?